We are dedicated to offering exceptional customer service. If you have any questions while shopping, please feel free to contact us.
You can e-mail us at firstname.lastname@example.org. Please allow up to 24 hours to receive a response. Generally, we will respond to your inquiry within a couple of hours. We are here to assist you and look forward to exceeding your expectations.
We accept Visa, Mastercard, Discover and Paypal. We do not accept American Express. Please note, if you are making payment via Paypal, please make sure your address is confirmed. We do not accept e-checks via Paypal.
If you are paying via a credit card, the shipping address you provide must match the billing address on your credit card or the order will not be accepted.
We request that orders totaling $250.00 or more be paid via Paypal only to a confirmed shipping address. Thank you.
In our ongoing commitment to offer outstanding customer service, we are excited and proud to offer our customers FREE USPS Standard Post Shipping on all items at Isabella's Pearls Boutique. Free USPS Standard Post Shipping in the U.S.A. only. We do not ship international. All orders are shipped via the United States Postal Service - Standard Post, within five business days of receiving cleared payment. Orders placed after 4 p.m. eastern standard time, will begin processing on the next business day. You can check the status of your order under the "Order Tracking" link at the top of our home page. All orders are fully insured. All orders will also include tracking and signature confirmation.
You can view more information on our free standard shipping and rates on expedited shipping by clicking here:
Expedited shipping charges are non refundable.
We understand that ordering the correct size is essential, as you want your gown to fit you perfectly for your special event. Since sizing can run different with each designer, it is important to check your measurements against the general size charts listed with each item/designer for the correct fit. Please note, some designer gowns/dresses may run big or small depending on the fabric, beadwork etc. If you have any questions regarding sizing on a particular dress or gown please make sure to contact us before you make your purchase. We are always happy to answer any sizing questions you might have and provide additional measurements.
All of the products at Isabella's Pearls are brand new with tags and 100% authentic. The practice at Isabella’s Pearls is to perform detailed quality control inspections on every single item that arrives at Isabella's Pearls so that we may ensure all of the products we sell are of the highest quality and do not bear any flaws or defects whatsoever.
We do not accept returns or exchanges. Please make sure to ask any questions you might have before you make your purchase. We are always happy to provide additional photos or measurements upon request.
Processing may begin as soon as an order has been placed, therefore we cannot change, cancel or modify orders once they have been confirmed.
We respect your privacy. The information you provide to Isabella's Pearls will be used solely to process your order. We will never under any circumstance, sell or release any of your information.